F&M Bank - NetBanc24 QA

For answers to some of the most frequently asked questions about NetBanc24 services (“Service”) with The F&M Bank & Trust Company in Tulsa, OK (“Bank”), please select a topic.

Account Questions
Security Questions
Browser Questions
Bill Payment Questions
Other Questions

Account Questions

Which types of accounts can I access using NetBanc24?

You can review your checking, savings, certificates of deposit, IRAs, loans and mortgage accounts that you are a signer on. You can also use the Transaction function to review transaction history. In addition, you can transfer funds between any of your checking or savings accounts and make loan payments from your checking or savings accounts that you are a signer on at the Bank.

I currently use the Bank’s PhoneBanc24 service. Can I sign up for NetBanc24 and still use the telephone to access my accounts?

Yes. You will be able to use both products to access your accounts whenever and wherever it is most convenient for you.

For a Bank deposit account, what is the “Current Balance”?

The “Current Balance” is the amount of your current balance that is accessible to you right now. The current balance includes your current ledger balance less items presented today for payment, automatic payments scheduled today, funds transferred, bills paid, or any holds placed on funds during the current business day; plus direct deposits scheduled to post today and available credit on your Safety Net Loan account. Current business day ATM activity is not reflected in this balance.

For a Bank loan, what is the “Current Balance”?

The “Current Balance” is the amount you still owe on the loan. Your actual payoff amount may differ from the Net Payoff shown because interest is applied daily to your account.

If you need the payoff amount of your loan, please Contact Us.

What is the Transaction function?

A Transaction history allows you to review transactions posted to your checking, savings, and loan accounts. You can review all transactions posted to your deposit accounts since your last statement or up to one month prior to your last statement. It includes transactions performed since the end of the Bank’s last business day. You can review all transactions posted to your loan account for the life of the loan. Simply select the time period to review transactions on the Transaction function selection page.

What details will I find in Transaction function? Whom can I call if I have a question?

When you select a Transaction function, you can review details about each transaction for that account. Details include the date, amount and description of the transaction and the balance in your account after the transaction was posted.

If you have any questions, please Contact Us.

For a Transaction History, what period is covered by the “Current Business Day”?

“Current Business Day” includes transactions performed since the end of The F&M Bank & Trust Company’s last business day.

Can I stop or modify my request to transfer funds?

Yes. At any time before you reach the “Transfer Funds Confirmation” screen you can modify or cancel your funds transfer request. However, after you complete a funds transfer transaction and receive a confirmation number, you cannot stop the transfer from occurring. At that point, if you change your mind about the transfer, simply make a new transfer to move the funds back to the appropriate accounts.

When are transfers posted to my account?

Transfers are posted to your account immediately and are reflected in your Account Balances.

Can I place a stop payment order on a check I’ve issued?

Yes. You should determine that the check you wish to stop has not already been paid before placing a stop payment order on the check. The Bank’s standard stop payment fee will be assessed for each order placed.

Security Questions

Is my on-line communication with the Bank secure?

Yes. Security is one of the most important issues we faced in making this Service available to our customers. We have taken strong measures to ensure that your information remains confidential.

The first step is the use of a secure browser. Certain browsers and computers have the ability to communicate securely by scrambling information as it passes across the Internet. The method of communication is called SSL or Secure Socket Layer. We require the use of a secure browser before a connection can be made to the transaction system.

After you reach us using the secure browser, we take steps to make sure your information remains secure and confidential. Your information passes through a “firewall,” which is a computer specifically designed to keep out unauthorized users. The information is scrambled again to ensure it can only be read by authorized Bank representatives. For more information, please read our Privacy Statement.

How do I access my account information on-line?

For security purposes, NetBanc24 requires you to enter two sets of numbers: your Access ID and PASSWORD.

Who can access my account information over the Internet?

As a customer, you must enter your Access ID and PASSWORD that should be known only to you. Unless you have compromised your PASSWORD by revealing it to someone else, you are the only one who can access your account information using NetBanc24.

When I attempt to sign on to NetBanc24, I receive an error message informing me that my Access ID is incorrect. What should I do?

You could have inadvertently entered the Access ID incorrectly. Check your Access ID and try again. If you are certain you entered the correct Access ID, Contact Us.

When I attempt to sign on to NetBanc24, I receive an error message informing me that my ACCESS ID or PASSWORD is incorrect. What should I do?

The ACCESS ID and PASSWORDS are case sensitive. Make sure that you are typing your access ID and password as you did when it was created, making sure to include any lower case or upper case letters. Make sure you are using the correct ACCESS ID and PASSWORD and try again. If you can’t remember your ACCESS ID and PASSWORD and want to use NetBanc24, please Contact Us.

Why is it important to select “Exit” when I finish using NetBanc24 or when I walk away from my computer?

Once you have logged on to NetBanc24, you have begun an “active session.” If you walk away during the course of an active session, someone else can use your computer to perform transactions involving your accounts. It is similar to walking away from an ATM while your card is still in the machine.

For your security, your NetBanc24 will automatically end your active session if there is no activity on your computer for about 10 minutes. However, to eliminate any exposure, it is always better for you to end the active session by selecting “Exit.”

Browser Questions

Which browsers can I use to access NetBanc24?

Any browser, including versions of America Online 4.0 or higher (for Windows 95), Netscape Navigator 4.0 or higher, Internet Explorer 4.x or higher with 128-bit encryption will allow you to access the NetBanc24 site.

I want to be able to easily return to the Bank’s web site. How do I add this site to my “bookmarks”?

Adding the Bank site to your bookmark list is easy.

In Netscape, click on the menu item “Bookmarks” and then choose the option “Add Bookmark.” No confirmation is necessary. The Bank page should now appear in your Bookmarks list.

In Internet Explorer, the process is similar to Netscape. Click on the menu item “Favorites.” Choose the option “Add to Favorites” and then click “OK” in the confirmation box. The Bank page should now appear in your list of Favorites.

Most versions of America Online support the “Favorite Places” option. While you are on the page you wish to bookmark, look for a red heart icon in the top right area of the title bar of the AOL browser. Click on the red heart icon. You can confirm that the site was added to your list of Favorite Places by clicking on the red heart icon on the AOL toolbar at the top. The Bank site should be listed as a Favorite Places option.

When do I use the “Reload” or “Refresh” buttons?

Because the Internet is vast, your connection might actually be passing through a number of points before reaching us. Occasionally, your connection could be slowed. Clicking “Reload” or “Refresh” will open a new connection which could improve your speed.

You can also use the “Reload” or “Refresh” button if you believe the page you are requesting is incomplete.

When do I use the “Back” and “Forward” buttons?

The “Back” and “Forward” buttons found on most browsers are a quick and easy way to revisit pages you have already viewed during your current Internet session. Your browser “remembers” where you have been during your current session and tries to keep that information ready to access again.

Selecting “Back” allows you to go back one page at a time to view the pages you have already seen during your current session. Once you have moved back in your current session, selecting “Forward” allows you to advance ahead one page at a time to the page you were viewing when you started to go back.

Bill Payment Questions

Who is eligible to use the Bill Payment Services?

Only personal account owners are eligible to use Bill Payment Services. Businesses or other non-personal account owners are not eligible for this service.

What accounts at the Bank can I use to pay my bills?

You may use any Bank personal checking account that you are a signer on to pay your bills.

What bills can I pay?

You can use the Bill Payment service to pay anyone you choose. It does not have to be a large company.

When will my bills be paid?

Your payments will be paid by the due date which you specify provided you have scheduled the payment at least seven business days in advance of the due date. Depending on the bill payee, the payment may be either paper or electronic to the merchant. The Bank recommends that you designate your payment date to be at least seven business days prior to your due date to ensure that the bills are received and processed on time.

Please note that the Bank’s NetBanc24 reflects immediate “real time” account transactions. This means that as transactions are processed, the amount will be automatically deducted from your current balance.

Does the Bank guarantee that my payment will arrive on time?

Yes. If you schedule an online bill payment at least seven business days before the due date and you incur a late fee or penalty because the payment does not’t arrive on time, the Bank will reimburse you (up to $50) for any late fee or penalty you incur and work with you and the payee to resolve any issues associated with a delayed payment.

When does the money to pay the bills come out of my account?

The amount of the payment will be deducted from your account on the day you designate the bill payment to be paid.

Are my bill payments with the Service secure?

The Bank uses industry-standard security techniques to secure your payments through the Bill Payment service.

Can I cancel payments?

If the payment you want to cancel is still listed under “Pending Payments”, then you can still cancel it. If the payment is not listed, it has been processed. In that case, please Contact Us.

How is an Online Bill Payment account set up?

Simply enter all your payee information online and begin paying bills immediately.

How much will Bill Payment cost?

There are no additional fees for unlimited bill payment transactions.

Can I request a photocopy of a bill paid by check?

Yes, however, a $5.00 charge will be charged to your bill payment checking account.

How can I stop a bill payment that I have already sent?

Contact Us, and we will issue a bill payment stop pay. A $25.00 fee will be charged to your bill payment checking account.

Can I request a re-issue of a bill payment that I stopped payment on?

Yes, however, a $10.00 charge will be charged to your bill payment checking account.

Other Questions

Where do I find help in using NetBanc24?

After you are logged in to NetBanc24, use the Help button to answer questions concerning account detail, transactions, transfers, bill payments, etc.

Is there a charge for using NetBanc24?

There is no charge for account inquiries, statements, account transfers or payments from your accounts to a loan at the bank.

How can I contact the Bank?

You can contact the Bank in a number of ways by selecting Contact Us.